If you’ve implemented an ERP system in the last few decades, you have surely seen one of the many representations of the traditional ERP change management curve, with copious advice for avoiding, or reducing the depth of the Valley of Despair. The graph is somewhat misleading, in that it typically ends with a plateau or pinnacle of success, implying that your troubles are over as soon as you go live.
If only that were true.
A more comprehensive graph would look like this:
Notice the descent into what I will refer to as the Desert of Disillusionment, that awful place where every “productivity improvement” line item in your rosy ROI analysis (the one that you used to justify the project) is revealed as a mirage.
Why does this happen, and does it have to be this way? More importantly, what are the warning signs and how should you deal with them? We will deal with specific topics in future posts, but for now, we invite you to take our short survey on diagnosing enterprise system impact on business productivity.