In a great study, McKinsey and Company published last year they showed how companies that use social and collaborative technologies extensively (networked companies in their terminology) outperformed traditional companies. They called it “Web 2.0 finds its payday”.
So if you work for a networked company – congratulations. Now if your company is part of the vast majority of companies struggling through some forms of collaboration but not seeing enough benefits, how do you get to the payoff stage?
In this following series of posts, I’ll try to offer a methodology and examples for how to do just that. Elevate the level of collaboration and create a fully networked organization one step at a time.
We call this process Share More.
The premise is simple, for each business area or function, find a real world business challenge where collaboration can make a difference. Implement it. Move to the next one.
Creating the overall framework is like creating an association wheel for the term “Share” in the middle:
Sharing can be with just a few team members or with the whole company. It can be internal or external. If you stop and think about all the interactions you have in a week, which causes you the most pain and time? Can these interactions be made simpler using technology? Can you Share More?
The first Share More solution I’d like to address is process and workflow solutions.
Process and form automation is all about tracking and control. The real dramatic change is in giving managers and administrators visibility into every step and log of every change and update. It can also speed the process up and save effort in typing information into other systems, initiating emails or filing paper into physical files.
We’ve worked with a large hospitality organization to automate all HR and Payroll related forms through the use of InfoPath and SharePoint and learned a lot of valuable lessons that can be valid to many a process automation:
- Strongly enforce data integrity: Most forms are created to collect data that will be fed eventually into another system. Therefore data input must come from the same source system it will end up in. Values and choices have to be restricted to valid combinations and open text fields limited to a minimum. The cleaner the data is, the less trouble it will cause down the road.
- Know how organizational and reporting hierarchy is maintained: While you may know what system holds the organizational reporting structure, knowing that it’s 100% accurate and maintained up to date is a lot harder. Since some forms require sending confidential information like salary for approval, the wrong reporting relationship can compromise important information. Consider masking personal or confidential information if it is not essential for the approval requested (while the data, encrypted, can still be part of the form)
- Don’t over customize: like our beloved tax code, approval workflows can get extremely complicated and convoluted as organizational politics that evolved over the years created special cases and more exceptions than rules. Codifying these special cases is expensive and prone to change. Consider it an opportunity to streamline and simplify the rules.
- Augment with stronger 3rd party tools: while the core systems – like SharePoint contain built in (and free) workflow mechanism, it is limited in the control, flexibility, scalability and management as it comes out of the box. Some 3rd party tools like Nintex and K2 BlackPoint provide added flexibility and scalability. For a price.
- Version deployment: Forms and process will change. How will updates be deployed without interfering with running flows and processes?
In future posts I’ll explore other opportunities for Sharing More including Sharing Insight, Sharing Responsibly and we’ll look into specific opportunities for collaboration and sharing in insurance and healthcare.